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Affordable Service, Support & Upgrades for Network Appliance Equipment

Customer Testimonials

There are two main things to know about Zerowait's customers. First, we consider them our friends, part of our family. As such, we take our relationship with them personally, knowing that it takes time, consistency, and honesty to build and maintain trust. Second, Zerowait's customers are located across the United States, Canada, the UK, Europe and Asia. It's an Internet world out there! We serve our customers wherever we are needed to make sure the job gets done--and gets done right.

We're proud of our customers, some of whom are listed below. Perhaps one day you'll join our extended family!

  • Abbott Laboratories
  • BancTec
  • Boeing
  • Dreamworks Animation
  • General Dynamics
  • Halliburton
  • IBM
  • Lucent Technologies
  • Nasa HQ
  • Northrop Grumman
  • Seagate Technologies
  • Siena College
  • State of Nebraska
  • Tachyon Networks
  • Tundra Semiconductor
  • United Health Care
  • United Online
  • University of Colorado
  • University of Illinois
  • University of Texas
  • University of Washington
  • Verizon Online

Testimonial

"Recently our company transitioned a couple of Network Appliance F740 filers over to Zerowait support.  Right out of the chute one of the filers had two hard drives fail.  Our challenge was the lack of product knowledge locally from our hardware technician whom had no training in troubleshooting and repairing any NetApp devices.  We had an unusual arrangement where our Sys Admin support was here in our HQ location (Irving, TX) and the hardware support for our customer was in the customer’s location up north.  We immediately tapped into Zerowait’s Engineering support to assist with problem determination and remote support.  Your engineers  accepted the challenge and went to work communicating commands for troubleshooting and step by step processes to remedy our customer’s situation.  Through their extensive knowledge and experience; they were able to guide us through this difficult situation and stayed engaged all the way through to full restoration while managing unforeseen surprises along the way.  This experience gave me the comfort in knowing that moving to Zerowait was the right decision.  I am confident that no matter what the problem or challenge as it relates to Network Appliance support; Zerowait is equipped to handle the situation.  Please pass along my thanks and gratitude to your engineerse for a job well done.  I appreciate their competence and professionalism."

M.M. (Dallas, TX)

 

Testimonial

"Your team provided excellent service from the very first encounter, right through to delivery. Please thank everyone for their assistance."

E.B. (Victoria, Canada)

 

Testimonial

"THANKS, you made things easy!"

R.D. (Sunnyvale, CA)

 

Testimonial

"The R200 shelves you sold us are working well, thank you for the great service. That additional space will allow us to retire two R100 Filers."

S.M. (Los Angeles, CA)