From its beginnings as a developer of software programs for high availability
inventory applications, Zerowait continues to focus on the backbone
of today's high availability networks--infrastructure maintenance and
technical support. This breadth of experience has given Zerowait the
knowledge and customer focus it needs to service our world-wide customer
base.
As our early international assignments led to increased usage of the
Internet for the transmission of inventory data and status reports, referrals
led us to begin working with deploying large numbers of servers on the
web as Web Servers. These deployments led us into the specialty area of
high availability computing and load-balanced disaster prevention solutions.
By 1999, our sales were about 10% of the sales of a major player in the
switch-based, load-balancing arena, Arrowpoint, for whom we were an OEM.
Upon Arrowpoint's purchase by Cisco for several billion dollars, the existing
OEM Agreements with Zerowait were abrogated, forcing Zerowait to adapt
and to concentrate on other areas of our business including computer storage
and backup.
By this time the folks at Network Appliance (NetApp®) had gained
a reputation for excellence in highly reliable storage. Their filers were
synonymous with reliability, simplicity, and performance, and their NetCache
product, built on a filer base but optimized for web content, was a no
brainer for our ISP customers. Plus, for our customers with BIG DATA,
such as banks and scientific organizations, NetApp's filer was the clear
answer for storage, access, and backups. Zerowait went to NetApp's HQ
in Sunnyvale and worked to develop a national reseller agreement. Soon
we became one of the first NetApp® Registered Service Providers. Using
our knowledge of high availability infrastructures, we rapidly grew to
be a very successful and knowledgeable NetApp® reseller with loyal
customers who appreciated our honest approach to their strategic storage
plans.
As the Dot Com boom imploded, NetApp decided unilaterally to cancel
our agreements and forced Zerowait to change its course once again. By
late 2002, as NetApp’s service and support costs skyrocketed, our
loyal customers worked with us to develop a comprehensive
solution that provided them a Next Business Day (NBD) advanced parts replacement
solution along with an Incidental Technical Services (ITS) component.
Faced with burgeoning maintenance costs, end-of-lifed hardware, and their
storage salesman's constant pressure to "Buy New!", the legions
of disaffected NetApp legacy filer owners grew. Yet their equipment was
sound, operating reliably as ever. Customers came to us to extend the
life of their existing systems. Via word of mouth amongst our customers,
our reputation and customer list expanded quickly and so we began working
with leasing companies to help them remarket their NetApp equipment inventory
with transferable licenses. Zerowait rose to the challenge and expanded
to meet the demands of the marketplace. We continue to provide our customers
with unbiased affordable long term service and support solutions for their
NetApp infrastructures.
Mike Linett and Zerowait have prospered through turbulent times in
the networking and storage business because we listen to our customers
and we provide excellent service at reasonable prices. If you are looking
for a responsive company that will put your requirements first, please
contact us by calling 888.811.0808.
