Generally, when a covered part fails, the filer sends out a message via email to our Support staff. We then contact you back to find out if the problem is a true failure. If you receive an email from our support team regarding the possible failure of covered equipment, simply call or email Zerowait Support to confirm the need for an RMA. They may require further information, depending on the issue or to narrow down the actual problem.

If you have a failed part and have not been contacted by Support, please call or email Support so that they can open a ticket and begin the RMA process. The same applies for parts that fail upon arrival after purchase--contact support@zerowait.com.