RMA Return Shipping

For standard ZPA policies, customers are required to return all drives and other non-functioning parts to Zerowait after receipt of replacements. This shipping is at customer expense and ground shipping is generally recommended.
 

Pre-Paid Return Label Service

For a nominal fee, Zerowait will provide a return shipping label, prepaid, with each replacement part that will cover the costs of returning non-functioning parts to Zerowait.
 

Non-Returnable Disk Fee

Zerowait's customers may choose not to return their hard drives after receipt of RMA replacements. Typically this is for security reasons and this option is best purchased at the time of ZPA start.

Non-Returnable Component Fee

Zerowait's customers may choose not to return any components of their systems to Zerowait after RMA replacements have been installed.  As with drives, this typically is for security reasons.

Shipping Policies

Our regular RMA delivery method is standard overnight--either UPS or Fedex. If required, customers can select a different delivery method. For example,  if you would like your components delivered priority one, or via a special carrier, just notify Zerowait at time of your support quote and we will add the special services requirement into your quote. We understand that every customer has different requirements, and we try to accommodate them.

NBD

Next Business Day parts replacement is available from Zerowait's Delaware, USA HQ and also our Manchester, England parts Depot.

Spares kits

We understand that many engineers don't like waiting around for a delivery man to show up with a part. Therefore we offer cost-effective spares kits for those customers that require immediate parts availability upon having an outage. Our solution provides customers with fast access to their parts store and we re-supply the spares kit with NBD parts replacement if they are deployed.

Overseas Shipping

Our shipping manager has shipped parts and systems to Europe and Asia, and we have worked hard to make shipping to remote destinations as easy as shipping locally. Sometimes delivering to other countries and dealing with customs agents and authorities can make things a bit complicated.  But we will keep you informed throughout the process and you can be assured that we stand behind our packing and shipping methodology.