We know how important your system’s availability is to your operation. That’s why all our ZPA policies include advanced return replacement. Rather than delay the shipment of your part while we wait for the return of the bad part, we immediately ship your replacement part, with the bad part being returned after installation of the replacement part. In the event the bad part is not returned, a core charge will be billed. If your operational security provisions do not allow the return of defective parts, special policies are available.

Coverage is available for most NetApp, Inc. Filers and NetCaches, in most parts of the world. Typical coverage is Next Business Day parts replacement, though other options are available. We accept emergency notification 24x7 for problems on systems and parts we cover. We ship replacement parts Monday through Friday, 8:30 AM to 5:00 PM, Eastern Time. We will normally ship same day if notified before 12:00 PM ET, Monday through Friday.

If your systems have critical uptime requirements, a spares kit on-site can make all the difference. When a failure occurs, our engineers will assist you to determine which component from the kit to use, then ship a replacement part for your spares kit. You then return the defective part. Our spares kits include replacements for critical components at a fraction of the cost of buying directly from the manufacturer.

Our detailed knowledge of NetApp systems and broad selection of parts allows us to design a kit that suits your environment and precise requirements.

Hampered by Mil-Spec requirements? Store your spares kit at our facility. Notify us and we will ship your part Next Business Day. This option guarantees that we always have your parts on hand, set aside just for you.