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Autosupport Configuration
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Zerowait Parts Assurance (ZPA)
CUSTOMER INFORMATION
Company Name
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Name
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Email
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Phone
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Address
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ENGINEER CONTACT
Name
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Email
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Phone
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CUSTOMER PROCUREMENT CONTACT
Name
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Email
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Phone
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PROPOSED SUPPORT
Policy Length
Quarterly
Yearly
Multiyear
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Start Date
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SYSTEM COVERAGE QUESTIONS
Warranty Requirements
NBD parts
24/7 on call engineer
On site spares
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Can all systems send AutoSupport activation to ZPA@zerowait.com?
Yes
No
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a) Please send autosupport - . The text in the email is what we need. In newer OS versions, we use the “body.7z” file, if generated.
b) Please send an email to support@zerowait.com with the Filer(s) names
VERIFY SUPPORT INFRASTRUCTURE
If yes, what version of OnTap?
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Do you need Non – Returnable components agreement?
Yes
No
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Do you need “Swing Gear’ equipment for a data migration to 8.2 CDot or another system?
Yes
No
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Do you need OnTap specific training?
Yes
No
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Are you in a secure environment?
Yes
No
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Do you require Software Subscription Plan (SSP) ?
Yes
No
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Do you require on site engineer due to recent personnel changes?
Yes
No
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Enter Letters Shown
Refresh
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