NetApp Legacy Equipment Support Request
Zerowait Parts Assurance (ZPA)

CUSTOMER INFORMATION
Company Name

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Name

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Email

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Phone

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Address

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ENGINEER CONTACT
Name

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Email

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Phone

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CUSTOMER PROCUREMENT CONTACT
Name

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Email

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Phone

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PROPOSED SUPPORT
Policy Length

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Start Date

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SYSTEM COVERAGE QUESTIONS
Warranty Requirements

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Can all systems send AutoSupport activation to ZPA@zerowait.com?

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a) Please send autosupport - . The text in the email is what we need. In newer OS versions, we use the “body.7z” file, if generated.
b) Please send an email to support@zerowait.com with the Filer(s) names

VERIFY SUPPORT INFRASTRUCTURE
If yes, what version of OnTap?

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Do you need Non – Returnable components agreement?

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Do you need “Swing Gear’ equipment for a data migration to 8.2 CDot or another system?

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Do you need OnTap specific training?

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Are you in a secure environment?

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Do you require Software Subscription Plan (SSP) ?

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Do you require on site engineer due to recent personnel changes?

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