Commands In Lieu of Autosupport

If you are unable to provide an Autosupport log, the output of the following commands will usually provide Zerowait Sales and Engineering with the information needed to quote a support contract or diagnose a hardware problem. Capture the output of the following and forward this to Zerowait (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Commands to Run:

sysconfig -a 
sysconfig -r 
sysconfig -d 
sysconfig -ac 
disk show -a 
disk show -n 
environment status all 
environment status chassis list-sensors 
storage show acp 
ifconfig -a 
ifstat -a 
df 
df -A 
lun show -v 
priv set diag 
raid_config info 
showfdr 
priv set 
rdfile /etc/messages 
rdfile /etc/messages.0

On the following pages you will find instructions for setting up either PuTTY or SecureCRT to send all output to a single text file. Simply copy and paste the entire list of commands directly to the OnTap command line. It will take a few moments for the output to be saved to the text file.

Using PuTTY

  1. When starting PuTTY, the PuTTy Configuration window will open.
  2. Under the Session section (SSH): Enter the Host Name (or IP address). SSH and port 22 are default settings – Change if needed. PuTTY-SSH

  3. If connecting via a serial cable, use the following settings: Putty Serial Session Settings:
    • Protocol = Serial
    • Baud = 9600
    • Data Bits = 8
    • Parity = None
    • Stop Bits = 1
    • Flow Control = None
    PuTTY-Serial

  4. Under the Logging section: Select Printable output. Enter the Log file name including path, or use Browse to select a file.
    Recommended – FilerName_Txxxxx (where Txxxxx is the engineering ticket number associated with the transaction). PuTTY-Logging

  5. Under the Window section: Set the Lines of scrollback high enough to capture all output. 999999999 (nine 9’s) is the maximum. PuTTY-Scrollback

  6. When your session is established: Copy and paste the ENTIRE list of commands from above (Commands to Run) into the command line and press Enter. The output may take a few minutes, but it will all be captured in the log file specified.
  7. Forward the log file to This email address is being protected from spambots. You need JavaScript enabled to view it..


Using SecureCRT

  1. Open the SecureCRT application.
  2. If necessary, click to open the Quick Connect dialog box.
  3. If connecting via serial, you will need to know which port is in use. This might be already shown in Quick Connect, but if not you can look it up via Microsoft's Windows Device Manager.
    • To access Windows Device Manager on a Windows 7 computer go to: Start >Control Panel >Hardware and Sound >Device Manager >Ports (COM & LPT)
    Win-COM

  4. Click Connect to start the session, and make sure that your Quick Connect settings match the info below:
    SecureCRT 4.0 Config:
    • Protocol: Serial Port: COM(from step 3)
    • Baud Rate: 9600
    • Data Bits: 8
    • Parity: None
    • Stop Bits: 1
    • Flow Control: RTS/CTS
    SCRT-Serial

  5. In the Session dialog box, click on Options > Session Options.
    • Under Emulation, update the Scrollback buffer to 30,000 to ensure a value high enough to capture all output.
    SCRT-Scrollback

  6. Lastly, click on Log File (also in the Session Options dialog box).
    • This will allow the program to save all of your output to a single text file.
    • For the Log File location, you will need either to create a new text document, or to provide the location of a current one.
    SCRT-Log
  7. Configure the other settings as you see fit (overwrite file, or append to file), and click OK.
  8. When your session is established:
    • Copy and paste the ENTIRE list of commands from above into the command line and press Enter.
    • The output may take a few minutes, but it will all be captured in the log file specified.
  9. Forward the log file to This email address is being protected from spambots. You need JavaScript enabled to view it..