From its beginnings as a developer of software programs for high availability inventory applications, Zerowait has focused on the backbone of today's high availability networks - infrastructure maintenance and technical support. This breadth of experience has given Zerowait the knowledge and focus it needs to service our world-wide customer base. As our early international assignments led to increased usage of the Internet for the transmission of inventory data and status reports, our customers, who deployed large numbers of servers on the web as Web Servers, led us to explore the specialty area of load-balancing and traffic management. By 1999, we represented 10% of the sales of Arrowpoint, a major player in the switch-based, load-balancing arena, for whom we were an OEM. When Arrowpoint was purchased by Cisco, the existing OEM Agreements with Zerowait were abrogated, forcing Zerowait to adapt and to concentrate on other areas of business including computer storage and backup.
NetApp, Inc. (NetApp®) had gained a reputation for excellence in highly reliable storage, and we chose to partner with them for our high availability customer base. Their filers were synonymous with reliability, simplicity, and performance, and for our customers with BIG DATA, such as banks and scientific organizations, NetApp's filer was the clear answer for storage, access, and backups. Their NetCache product, built on a filer base but optimized for web content, was a logical solution for our larger ISP customers. We became a NetApp Platinum level reseller, and then one of the first NetApp® Registered Service Providers. Using our knowledge of high availability infrastructures, we rapidly grew to be a very successful and knowledgeable NetApp® reseller with loyal customers who appreciated our honest approach to their strategic storage plans.
As the Dot Com boom imploded, NetApp decided to unilaterally cancel our agreements and forced Zerowait to change its course once again. By late 2002, as NetApp's service and support costs skyrocketed, our loyal customers worked with us to develop a comprehensive solution that provided them a Next Business Day (NBD) advanced parts replacement solution along with Incidental Technical Services (ITS) to assist with configurations, migrations, and other complex tasks. Faced with burgeoning maintenance costs, end-of-life hardware, and their storage salesman's constant pressure to "Buy New!", the legions of disaffected NetApp filer owners grew. Users understood that their storage equipment was sound, often underutilized, and operating as reliably as ever. Customers came to us to extend the life of their existing systems and conserve their budget dollars. Via word of mouth from our satisfied customers, our reputation and customer list expanded quickly.
We then expanded into recycled/refurbished hardware sales and worked with leasing companies to help them remarket their NetApp equipment inventory with transferable licenses. Our customers recognized the exceptional value these parts, subsystems, and systems offered, and Zerowait continued to expand, adding international support with our first off shore location in Manchester, UK, to meet the demands of the marketplace. Today, we continue to provide our customers with unbiased advice on affordable, long term procurement and support strategies for their NetApp infrastructures. Zerowait has prospered through turbulent times in the networking and storage business because we listen to our customers and provide them with excellent service at reasonable prices. If you are looking for a responsive company that will put your requirements first, please contact us by calling toll free in the USA 888.811.0808.