Commands In Lieu of Autosupport

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If you are unable to provide an Autosupport log, the output of the following commands will usually provide Zerowait Sales and Engineering with the information needed to quote a support contract or diagnose a hardware problem. Capture the output of the following and forward this to Zerowait (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Commands to Run:

sysconfig -a 
sysconfig -r 
sysconfig -d 
sysconfig -ac 
disk show -a 
disk show -n 
environment status all 
environment status chassis list-sensors 
storage show acp 
ifconfig -a 
ifstat -a 
df -A 
lun show -v 
priv set diag 
raid_config info 
priv set 
rdfile /etc/messages 
rdfile /etc/messages.0

On the following pages you will find instructions for setting up either PuTTY or SecureCRT to send all output to a single text file. Simply copy and paste the entire list of commands directly to the OnTap command line. It will take a few moments for the output to be saved to the text file.