Commands In Lieu of Autosupport

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If you are unable to provide an Autosupport log, the output of the following commands will usually provide Zerowait Sales and Engineering with the information needed to quote a support contract or diagnose a hardware problem. Capture the output of the following and forward this to Zerowait (This email address is being protected from spambots. You need JavaScript enabled to view it.).

7-Mode Commands to Run:

sysconfig -a 
sysconfig -r 
sysconfig -d 
sysconfig -ac 
disk show -a 
disk show -n 
environment status all 
environment status chassis list-sensors 
storage show acp 
ifconfig -a 
ifstat -a 
df 
df -A 
lun show -v 
priv set diag 
raid_config info showfdr 
priv set 
rdfile /etc/messages 
rdfile /etc/messages.0

Cluster Mode (cDOT) Commands to Run:

Switch from the cluster shell to the node shell
system node run -node  (you may use tab to select node name) 
sysconfig -a
sysconfig -r
sysconfig -d
sysconfig -ac
sysconfig-m
disk show -a
disk show -n
environment status all
environment status chassis list-sensors
storage show acp
ifconfig -a
ifstat -a
df
df -A
priv set diag
raid_config info showfdr
priv set
Type 'exit' or use 'Ctrl-D' to return to the CLI

LUNS If using luns, type ‘lun show’ then tab through the option and enter the appropriate values. You may double tab to see available choices.
Collect message logs from each node Open a web browser and enter 'http://[Node IP Address]/spi/[Node Name]/etc/log/mlog/ Scroll down to messages.log, and click on link, which will download the log to attach to email. Please download the last few days as well. The logs should be listed in order.

On the following pages you will find instructions for setting up either PuTTY or SecureCRT to send all output to a single text file. Simply copy and paste the entire list of commands directly to the OnTap command line. It will take a few moments for the output to be saved to the text file.