Autosupport Configuration Instructions

How to Configure Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands
options autosupport.mailhost [your mail server MX record or IP address]
options autosupport.to This email address is being protected from spambots. You need JavaScript enabled to view it.,This email address is being protected from spambots. You need JavaScript enabled to view it.
                                  (ex: This email address is being protected from spambots. You need JavaScript enabled to view it.)
options autosupport.from (Add anything here; we like to use This email address is being protected from spambots. You need JavaScript enabled to view it.)
options autosupport.enable on
options autosupport.support.enable off
  • If your Data OnTap has the option, enter these commands
options autosupport.partner.to This email address is being protected from spambots. You need JavaScript enabled to view it.

Kick Off Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands when in 7 mode:
    options autosupport.doit doit

Turn Off Autosupports to NetApp

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
    options autosupport.support.enable off

  • NOTE: If logs are not getting to Zerowait, the most common error we've found is that mail relaying is not set up to let logs out.

 

Using Command-Line:
Using FilerView GUI:
   

 

NetCache Autosupport Configuration

How to Configure Autosupport - From Web GUI

  1. Login to your NetCache from your browser
  2. Navigate to the Setup tab, which is located at the top.
  3. On the left side of the screen, click Administration.
  4. From the options displayed in the drop down, click Autosupport.
  5. The options displayed for Autosupport are on the screen. Click the box Enables Autosupport.
  6. You can now configure several different options:
    • First, configure the sender. We recommend This email address is being protected from spambots. You need JavaScript enabled to view it.. (Anything can go here.)
    • Please set complete Autosupports. Minimal will not allow our system to process your Autosupport correctly.
    • Decide how you want to handle the option to enable sending Autosupports to NetApp, Inc. Since they are no longer supporting your NetCache unit, we suggest you disable by unchecking the box.
    • Set up Event and Weekly Autosupport to go to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Configure the mailhost: Mail Server MX Record or IP Address.
  7. Once you have configured Autosupport, please click Send a Test Autosupport to make sure that it is working properly.
  8. To finalize the changes, click the Commit Changes button at the bottom of the screen.

How to Configure Autosupport - From Command Line

  1. Connect to the filer via telnet, ssh or through the console.
  2. Enter the following commands:
Priv set Diag options
autosupport.mailhost [your mail server MX record or IP address]
options autosupport.to This email address is being protected from spambots. You need JavaScript enabled to view it.
options autosupport.from This email address is being protected from spambots. You need JavaScript enabled to view it.
options autosupport.content complete
options autosupport.enable on
options autosupport.support.enable off



GENERATING A CDOT AUTOSUPPORT

Procedure From the filer’s command line, run the following command:
autosupport invoke -node {node name | *} -type {test | performance | all}

Where:
-node is the name of the node you want the AutoSupport from. An '*' can be used as a wild card for all nodes.
-type is the type of AutoSupport. The types are test, performance or all.

Examples:
To trigger a complete AutoSupport for all nodes, type:
autosupport invoke -node * -type all

To trigger a performance AutoSupport for node filer-NAS-01 type:
autosupport invoke -node filer-NAS-01 -type performance