Autosupport Configuration Instructions

Please refer to the below settings for configuring your autosupports and let us know if you have any questions. Be advised that when you put "test” or “testing" in the message portion, it does not send a complete autosupport, and it also invokes a response from NetApp if you have options autosupport.support.enable on, which you may turn off if you no longer wish to send NetApp logs. We usually recommend putting the Ticket number or doit in the message section. If you turn off this option, you may also want to turn off autosupport.support.reminder [on|off], otherwise you will keep getting notifications that the other option is turned off. Instructions for Cluster-Mode (cDOT) are below the instructions for 7-Mode.

7-Mode

How to Configure Autosupport


  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands
options autosupport.enable on
options autosupport.support.transport smtp
options autosupport.mailhost [your mail server MX record or IP address]
options autosupport.to This email address is being protected from spambots. You need JavaScript enabled to view it.,This email address is being protected from spambots. You need JavaScript enabled to view it. (ex:This email address is being protected from spambots. You need JavaScript enabled to view it.)
options autosupport.from (Add anything here; we like to use This email address is being protected from spambots. You need JavaScript enabled to view it.)
  • If your version of Data OnTap has this option, enter this command
options autosupport.partner.to This email address is being protected from spambots. You need JavaScript enabled to view it.

Turn Off Autosupports to NetApp (optional)

options autosupport.support.enable off
options autosupport.support.reminder.enable off

Configure weekly logs and disable performance and management logs

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands
priv set diag
autosupport filter show
autosupport filter modify -autosupport-message weekly -to enabled
autosupport filter modify -autosupport-message management.log -to disabled
autosupport filter modify -autosupport-message performance.data -to disabled
priv set

Kick Off Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
options autosupport.doit doit
or
options autosupport.doit <Ticket#>  (Do not use the word TEST or TESTING in the brackets)
  • Please note that the most common error we've seen is that relaying on customer mail services is not set up to allow filer emails out.
  • List Autosupports Options

    • Connect to the filer via telnet, ssh or through the console.
    • Enter the following commands:
    options autosupport


    Cluster Mode (cDOT)

    How to Configure Autosupport

    • Connect to the filer via telnet, ssh or through the console.
    • Enter the following commands:
    system node autosupport modify  -node [<node name>|*] -state enable
    autosupport modify -node [<node name>|*] -transport smtp 
    autosupport modify -node [<node name>|*] -mail-hosts <mailhost name or IP>, ... [your mail server MX record or IP address]
    autosupport modify -node [<node name>|*] -to <mail address>,<mail address>... This email address is being protected from spambots. You need JavaScript enabled to view it.,This email address is being protected from spambots. You need JavaScript enabled to view it. (ex: This email address is being protected from spambots. You need JavaScript enabled to view it.)
    autosupport modify -node [<node name>|*] -from <mail address> (Add anything here; we like to use This email address is being protected from spambots. You need JavaScript enabled to view it.)
    autosupport modify -node [<node name>|*] -partner-address <mail address>, ... This email address is being protected from spambots. You need JavaScript enabled to view it.

    Enable weekly logs and disable performance & management logs

    system node autosupport trigger show -node [<node name>|*] -autosupport-message [management.log | performance.data | weekly]
    system node autosupport trigger modify -node [<node name>|*] -autosupport-message [management.log | performance.data | weekly] -to [enabled | disabled]

    Turn Off Autosupports to NetApp (optional)

    system node autosupport modify -node [<node name>|*] -support disable
    system node autosupport modify -node [<node name>|*] -reminder false

    Kick Off Autosupport

    • Connect to the filer via telnet, ssh or through the console.
    • Enter the following commands:
    autosupport invoke -node <node name> -type all -message <Ticket#>
    or
    autosupport invoke -node * -type all
    • Please note that the most common error we've seen is that relaying on customer mail services is not set up to allow filer emails out.
    • List Autosupports Options

      • Connect to the filer via telnet, ssh or through the console.
      • Enter the following commands:
      system node autosupport show -instance
      or
      autosupport show -node [<node name>|*] -instance